ORDERING & RETURNS

 

♡ Shipping & Order Processing

We are a small business, and every order is carefully packed with love.

  • Please allow 1–3 business days for order processing before your order ships. During new launches, holidays, or promotional events, processing times may be slightly longer.

  • Our daily order cutoff is 8:00 AM Pacific Time. Orders placed after 8:00 AM PST will begin processing on the next business day.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

  • Once your package has been accepted and scanned by USPS, delivery times are determined by the shipping carrier and are outside of our control.

  • While we are happy to help monitor your shipment, Hannah Banana receives the same tracking information available to customers.

  • Hannah Banana is not responsible for shipping delays caused by USPS, weather, transportation issues, holidays, or other carrier-related delays.

♡ Returns

We want you to love every Hannah Banana purchase.

  • Returns are accepted within 14 days of the delivery date.

  • Merchandise must be:

    • Unworn

    • Unwashed

    • Free of odors, stains, pet hair, or damage

    • In original condition with all tags and security tags attached

    • Returned in the original packaging whenever possible

  • Items returned without the original security tag, or with a damaged or removed security tag, may not qualify for a refund.

  • Sale, clearance, promotional, and final sale items cannot be returned or exchanged.

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs.

  • A 25% restocking fee will be deducted from all approved returns. As a small business, this helps cover the cost of processing, inspecting, steaming, repackaging, and restocking merchandise.

♡ How to Start a Return

To begin your return, please visit our Return Center and follow the instructions.

Once your return request is approved, a prepaid return shipping label will be provided.

The cost of the return label will be deducted from your refund.

Return label pricing begins at $6.95 and may increase depending on the size and weight of the return.

♡ Refunds

  • Returns are inspected upon arrival.

  • Once your return has been approved, your refund will be processed within 5–7 business days.

  • Depending on your bank or credit card provider, it may take an additional 3–10 business days for the refund to appear in your account.

  • Refunds are issued to the original payment method only.

♡ Order Changes & Cancellations

Because we process orders quickly, we cannot guarantee changes or cancellations once an order has been placed.

If you need assistance, please contact us immediately, and we'll do our best to accommodate your request before your order ships.

♡ Incorrect or Damaged Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery with:

  • Your order number

  • Photos of the item(s)

  • Photos of the packaging

We'll work quickly to make it right.

♡ Lost or Stolen Packages

Once a package is marked Delivered by USPS, Hannah Banana is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located, we recommend:

  • Checking around your property.

  • Asking household members or neighbors.

  • Contacting your local USPS office.

♡ Return Policy Abuse

To protect our small business, Hannah Banana reserves the right to refuse returns, limit future purchases, assess additional fees, or close customer accounts that demonstrate excessive return activity, fraudulent behavior, or abuse of our return policy.