Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There is a 25% restocking fee on returns.   

Shipping Policy

We strive to ship your order as quickly as possible. Please keep in mind that our business is open Monday–Thursday and orders are processed and shipped during our regular business days. We recommend placing your order in a timely manner if you need your items by a specific date.

Once your order has been shipped and is in the possession of the shipping carrier, Hannah Banana is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged during transit. Please use the tracking information provided with your order to monitor your package and contact the carrier directly regarding delivery issues.

Hannah Banana is not responsible for carrier delays or circumstances beyond our control once the package has been handed over to the carrier.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@myhannahbanana.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

There is a 25% restocking fee on returns

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@myhannahbanana.com.   

To start a return, You can visit https://myhannahbanana.returnscenter.com/ If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@myhannahbanana.com.   

Please order your items in a timely manner. We are a small team!